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Services & Support

Services & Support

From first site survey to lifetime support, our engineers keep your systems mission ready.

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What we do

Full lifecycle engineering

Consultation & Site Surveys

On site assessment of your operational environment, terrain and coverage requirements before any equipment is specified.

Radio Coverage Planning

Propagation modelling and coverage mapping to ensure reliable signal across your sites, corridors and terrain.

Frequency & Network Design

Frequency coordination, channel planning and network architecture engineered for performance and regulatory compliance.

System Installation

Professional installation of radio, cybersecurity and ICT equipment by certified field engineers, on schedule.

Radio Programming

Channel, trunking, encryption and feature programming for every radio in your fleet, matched to your operational plan.

Cybersecurity Deployment

Design, supply and commissioning of firewall, endpoint, switching and secure wireless infrastructure from leading vendors.

Training & Certification

Operator and administrator training programmes covering radio operation, system management and cybersecurity awareness.

Maintenance Contracts

Scheduled preventive maintenance and inspection programmes that keep equipment performing to specification year round.

Repairs & Spares

Workshop repairs, bench testing and access to genuine spare parts and accessories for radios and network equipment.

Remote Technical Support

Remote diagnostics, configuration assistance and fault resolution, reducing downtime without waiting for an on site visit.

Support Portal

Self service support

Open Support Ticket

Register Equipment

Request Radio Programming

Download Software

Download Datasheets

Firmware Requests

Warranty Claims

Repair Status

Knowledge Base

Remote Support

Sensitive firmware, radio programming software and configuration files require an approved customer login. Contact us to request portal access for your organisation.

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Maintenance

Support agreements

Standard

Business hours support with scheduled preventive maintenance. The right foundation for non critical deployments.

  • Business hours fault response
  • Annual scheduled maintenance visit
  • Remote diagnostics support
  • Portal access for tickets & status
  • Software & firmware update notifications

Priority

Extended coverage hours, faster response commitments and access to a spares pool, for operations that cannot afford delays.

  • Extended hours fault response
  • Committed response time SLA
  • Twice yearly maintenance visits
  • Spare equipment pool access
  • Priority repair queue
  • Named account engineer

Mission Critical

24/7 response, guaranteed on site SLA and proactive system monitoring for operations where downtime is not acceptable.

  • 24/7 fault response
  • Guaranteed on site SLA
  • Proactive system health monitoring
  • Quarterly maintenance inspections
  • Dedicated spare equipment
  • Escalation path to senior engineers
Get in touch

Let's keep your systems mission ready.

Speak with an engineer about a support agreement, repair, or technical deployment.